Yes, all of our products are shipped domestically.

Example: If the item is ordered for 4 weeks, it will be shipped domestically 4 weeks after the order date.

Depending on the destination area, it is usually expected to arrive within 3 days.

Example: In the case of [Domestic stock item shipped within 3 business days], domestic shipment will be made within 3 business days (basically weekdays) from the date of order.

Depending on the destination area, it is usually expected to arrive within 3 days.

We apologize for the inconvenience, but since our products are basically made-to-order and made-to-order products , we generally do not accept returns or exchanges due to customer convenience.

We offer a service that allows you to check the color and try on the product before purchasing , so please take advantage of this service. (*Not all sample dresses listed on the website are available)

We apologize for the inconvenience, but please inquire in advance via LINE or the inquiry form if we have the sample dress you are looking for.

→ Shirokanedai salon try-on reservation

→ Sample dress nationwide shipping try-on service

Payment methods can be chosen from various credit cards (VISA, Master Card, American Express, JCB), Amazon Pay, PAYPAY, and bank transfer (Mitsubishi UFJ Bank) .

Yes. It is possible.

Select Amazon Pay as your payment method, log in to your Amazon account, and use the gift card registered in your Amazon account.

We apologize for the inconvenience, but due to a lack of staff, we are currently suspending our repair services.

If repairs are required, please make the arrangements yourself.

Our products are not available in all dress colors, sizes, and designs.

We use a "build-to-order/build-to-order" method where we start ordering/manufacturing after receiving your order.

Product delivery times vary depending on the type of dress and product, so please check the product page.

Please feel free to contact us to see if we have the dress you would like to try on.

Delivery times vary depending on the type of dress, but please place your order at least 2 weeks before the intended date of use.

For products with a delivery time of 4 weeks --- We recommend ordering one and a half months before the intended use date.

Delivery time: 2 and a half to 3 months For products --- We recommend ordering 4 months before the intended use date.

Due to the effects of the coronavirus and natural disasters, delivery dates may change due to future circumstances such as reduced airline flights, etc., so please place your order well in advance of the date of use.

If you have any questions regarding delivery dates, please feel free to contact us.

Yes, there is.

We have limited stock in Japan of popular colors, sizes, and designs.

Items in stock will be shipped from our office in Tokyo within 3 business days , so we recommend this product to those who don't have time until the day of use.

We also have many sale and outlet products that are not listed yet, so if you have the dress or size you are looking for , please feel free to contact us.

Please ask questions via LINE or the inquiry form .

Our products are made to order/manufactured to order, in which ordering/manufacturing begins after receiving an order, so we do not have all of our products in stock.

Even if you don't have time until the scheduled date of use, we may be able to accommodate you, so please feel free to contact us!

Please ask questions via LINE or the inquiry form .

Order emails are always sent automatically, so they may end up in your spam folder. Please be sure to check.

You may also not be able to receive emails if your mobile address is designated for domain reception.

Please change your settings so that you can receive emails from info@bridesmaids.jp .

All products listed in our online shop are for sale.

Please note that we do not offer rentals.

Due to the system, if you are shipping to different destinations, you will need to order one item at a time.

Please note that due to the recent increase in postage rates, shipping charges will be charged separately per month for each destination .

→ About shipping and payment

Basically, we do not accept date specifications, but time specifications are possible.

Due to system constraints, there is no input field, so please enter your desired delivery time in the comments field when ordering.

Basically, shipping is only on weekdays.

Example: If you order on Friday, it will be shipped between the following Monday and Wednesday (3 business days).

If you are in a hurry, we may be able to accommodate delivery on Saturdays and Sundays, so please be sure to contact us in advance in that case.

Please ask questions via LINE or the inquiry form .

Sorry, we currently do not offer gift wrapping.

If you are ordering as a gift, we will include a delivery note that does not display the price of the product, so please enter "For gift use" in the comment field.

We do not have sample dresses available for all designs posted on our website.

Please note that if we do not have a sample dress available , we may send you a similar design, color, or size.

You can apply for mail-in try-ons using the link below.

→ Sample dress nationwide shipping try-on service

The salon does not have full-time staff, so it is open by reservation only. Please make a reservation for your visit by the day before.

Reservations on the day can only be made by phone.

→ About Shirokanedai Salon

→ Shirokanedai store visit/try-on reservation form

Shirokanedai Salon can accommodate up to 8 people.

You can bring your children with you, but the elevator starts from the second floor, so you will have to use the stairs to get to the second floor.

If you are coming with a stroller, please let us know in advance so we can assist you.